Finder has announced the winners of its 2023 Finder Retail Awards with JB Hi-Fi, Bunnings and Appliances Online among those crowned with top honours.
Finder worked with data and insights company, Dynata to survey tens of thousands of Australians to understand how they feel about their recent product purchases, which was used to identify the brands people like most.
Finder shopping expert, Chris Jager said the purpose of the awards was to empower Australians to make better purchasing decisions.
“Whether you’re a new parent in need of baby supplies, or looking for a new appliance, our best rated retail brands will help you make an informed choice. With over 30,000 shoppers taking part in this year’s survey, the Finder Retail Awards are a reliable reflection of consumer sentiment. The winners were scored on a range of key factors including value for money and customer service,” he said.
JB Hi-Fi was named ‘best electronics retailer’ with customers rating it above all other entrants for product range. It also scored high marks for customer service and was recommended by 96% of those surveyed. Kogan and Appliances received recognition as highly commended brands.
Bunnings took out the top gong as ‘best hardware store’ for the second consecutive year with nine in 10 respondents (92%) recommending it for its wide product range. Amazon and Mitre 10 received highly commended awards.
Appliances Online was rated ‘best whitegoods store’ with an overall recommendation rating of 97% thanks to strong ratings for customer service, product range and value for money. Bing Lee and Officeworks received highly commended awards. The Awards coincide with the release of Finder research which found that more than one-third (36%) of Australians plan to shop during the EOFY sales.
Shoppers will spend $3,631 on average, contributing $26.7 billion to the Australian economy, including spending on furniture ($280) and electronics ($243). Gen Z is the most likely to shop the EOFY sales this year (57%) and Baby Boomers the least (16%).
The majority of those planning to shop the sales will combine online and in-store shopping (52%), while one-quarter (25%) will only shop online and 23% will only shop in-person.