The annual Australia Post Online Retail Industry Awards (ORIAS) was held at the ICC Sydney Grand Ballroom on July 20 to recognise and honour Australia’s top e-commerce leaders.
Appliances Online was named the winner of the Customer Service Excellence Award, while Kmart was the inaugural winner of the Australia Post Diversity & Inclusion Impact Award. A panel of judges, carefully selected by the event organisers, represented a cross-section of the retail community.
Commenting on the recognition, Winning Group CEO, John Winning said, “We are incredibly proud to win Customer Service Excellence at this year’s ORIAS, as providing exceptional customer service is the backbone of Appliances Online. This award recognises our team’s determination to go above and beyond for our customers and to provide them with legendary service at each stage of the shopping journey, and it also reflects our world leading Net Promoter Score of over 80.
“We work to understand our customers’ needs at a deeply human level and continue to innovate the shopping experience pioneering new initiatives. We have extended our free removal and recycling service to include mattresses and packaging, introduced efficient product rows highlighting water and energy efficient products and now offer same day delivery service for our entire range including big and bulky products, in Sydney, Melbourne and Brisbane metro locations.”
Kmart accepting the Diversity & Inclusion Impact Award.
ORIA event director, Matt Smith praised the remarkable achievements of the winners, noting their exemplary standards of excellence in online and in-store retail.
“The ORIAS celebrate the retailing innovators who continuously set new standards of excellence in both online and in-store experiences. Through their unwavering dedication, passion, and pioneering spirit, they inspire the industry as a whole in an ever evolving, global economy,” he said.
Australia Post executive general manager for parcel, post and ecommerce services, Gary Starr said, “The calibre of entries in this year’s ORIAS, from businesses of all sizes and scale, is incredible and it’s fantastic to be able to celebrate their success. Each of these businesses play a key role in helping to build Australia’s economic prosperity and at Australia Post we’re proud to champion their commitment to innovation, sustainability, and diversity through our inaugural Australia Post Impact Awards.”
Feature image: Appliances Online team accepting the Customer Service Excellence Award.