Brand Developers breaks silence over Rocket and Navigator recalls

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Brand Developers has broken its silence following the latest product recall drama to hit its much-loved Shark range of vacuum cleaners. On Friday 10 April 2015 I revealed that a third Shark vacuum cleaner, the Rocket (HV3000NZ), was being recalled, following the two Navigators recalled in March 2015.

Brand Developers issued the following statement regarding the recall of the Rocket (HV3000NZ):

A voluntary recall has been announced today on the Shark Rocket Ultra-Light (model number HV300NZ) vacuum cleaner.

There is an issue with the cord assembly of the product that may result in premature cord failure in some vacuum cleaners near the strain relief, and a risk of burn or electric shock.

Shark Rocket Ultra-Light vacuum cleaners manufactured from 16 January 2014 to 15 November 2014 with a production code in the range of 0314A through to 4614A are affected by the recall. Shark Rocket Ultra-Light HV300NZ products manufactured on or after 15 November 2014 are not affected.

Consumers are advised to unplug their vacuum cleaner at the wall and not to use it again until it has been repaired.

Brand Developers, the exclusive New Zealand distributor of Shark products, is carrying out the voluntary recall in conjunction with Euro-Pro, owner of the popular floorcare brand Shark, and in consultation with the Ministry of Consumer Affairs.

Two other models of Shark vacuum cleaners are also being recalled concurrently – the Shark Navigator Lift-Away (NV350NZ) manufactured prior to 18 October 2014 (that bear a production code 0112A to 5213A inclusive) and the Shark Navigator Lift-Away Professional (NV356NZ).

All affected models, including the Shark Rocket Ultra-Light vacuum cleaners, require a cord and plug replacement that will be installed free of charge through an authorised Shark Service Centre.

Euro-Pro is assuring its customers and retail partners that the company is taking this safety issue seriously. It remains committed to providing quality, safe products, it says.

“Euro-Pro is proud of its consistently high level of product quality, popularity and customer experience, and is doing its utmost to ensure that this is maintained. Consumer satisfaction and safety remains our highest priority.”

Affected units of Shark Rocket Ultra-Light (HV300NZ) vacuum cleaners have been withdrawn from sale. They were sold through the TV Shop and electrical retailers including Harvey Norman, Noel Leeming, Mitre 10 and Farmers.

Consumers are advised to visit www.sharkclean.co.nz for guidance on identifying the affected models and for instructions on how to return for repair. A dedicated Shark customer service team is available for any consumer queries on 0800 109 009.

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2 Responses to Brand Developers breaks silence over Rocket and Navigator recalls

  1. RICHARD BROWN Mon 4 May 2015 at 11:20 am #

    AFTER LEAVING MESSAGES SEVERAL TIMES WITH THE TV SHOP AND NUMEROUS TELEPHONE CALLS TO THEM I HAVE BEEN TOTALLY IGNORED SO MUCH SO I HAVE DECIDED IF NOTHING IS DONE SOON I WILL BE CONTACTING THE OMBUDSMAN TO GET SOME ANSWERS IM SICK OF TRYING TO GET THROUGH TO THESE PEOPLE MY VAC HAS BEEN GIVING SHOCKS SINCE DAY 1 I TRIED THEIR WEB SITE TO GET A PACK TO RETURN IT TO BE TOLD MY ADDRESS IS NOT A VALID ADDRESS SORRY TO BRING THIS TO YOUR ATTENTION I REALISE YOU PEOPLE DID NOT SELL IT TO ME MY NAME IS RICHARD BROWN MY ADDRESS IS ***** KALGOORLIE W.A. 6430 THESE PEOPLE FOUND MY ADDRESS WAS OK WHEN THEY SOLD IT TO ME BUT WHEN IT CAME TO FIXING IT I HAVE NOT GOT A VALID ADDRESS COULD YOU PLEASE PASS ON MY DISCONTENT WITH THIS MOB AS THIS MACHINE IS SUPPOSED TO BE WARRANTIED FOR 10 YEARS THUS FAR IM NOT A HAPPY CAMPER YOURS IN ANTISIPATION R.A.BROWN

  2. Cameron Gilchrist Thu 25 Jun 2015 at 7:25 am #

    I purchased a rocket ultra-light vacuum cleaner in NZ which has a cable fault. Problem is I moved to Australia and would like the cable repaired please?
    Could you give me details where to send my Shark Rocket for repair please?
    Camer Gilchrist
    Australia

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