Winning Appliances has proactively closed its 22 retail and commercial showrooms around Australia on Monday, in a commitment to the health and safety of its team and customers. Customers will continue to be served in a contactless environment, 24/7 via the website and phone.
Winning Group CEO, John Winning said, “We want to ensure our customers experience minimal disruption as possible, given we know how important appliances are to everyday life; whether it be for hygiene, washing clothes or dishes, or ensuring the longevity of perishable foods and medicines in fridges and freezers.
“Our Winning Appliances team, who don’t work on commissions, remain employed with full salaries at this time and will continue to offer an exceptional customer experience. We have been training and transitioning our showroom teams to a work from home environment over the past few weeks and are creating innovative ways to demonstrate the benefits of the latest cooking and laundry technologies to customers.
“Deliveries through our logistics company, Winning Services, will continue around the country, however we have implemented COVID-19 measures for minimal contact and contactless delivery, as appliances such as fridges, dishwashers, washers and dryers will be essential during the extra time consumers will be spending at home.
“We will continue to embrace change and innovate to ensure we continue on our mission to provide the best shopping experience in the world, during these challenging times. Through our businesses – Winning Appliances, Appliances Online, Home Clearance and Winning Services – we have been able to harness technology that we have been building in-house over the past decade, to ensure that the move to remote working was a fast process.
“Our head office has been working from home for two weeks and our 24.7 customer service team are using a cloud-based telephony system, which allows them to also work from home. Australians can be assured that they contact us any time, day or night, for their appliance needs and we will be there to provide them with assistance.”
Winning Academy is still operating with four sessions each day via video link with the Winning Appliances team for product experts at every showroom and for suppliers.
“All sessions are being recorded and our Winning Appliances team has access to the sessions. We have received a great response from our team to the online sessions, with people passing on feedback that they are feeling connected and keeping up-to-date with their product knowledge, technical and soft skills,” Winning said.