Betta Home Living ranked as best B&M appliance store

Betta Home Living was voted customer’s favourite physical appliance store in a Choice survey with a score of 83 out of 100, closely followed by Retravision on 82 points and Bing Lee on 80 points.

It was the favourite based on customer service, delivery and after-sales service. It also outperformed most competitors in product and brand range, as well as value for money.

Betta Home Living CEO, Graeme Cunningham said the group is constantly looking to innovate and challenge the status quo in order to stay ahead of the ever-evolving retail landscape. One element that remains consistent is our dedication to creating an excellent customer experience.

Appliances Online topped overall satisfaction for online appliance stores in every category – range of products, value for money, website ease of use, payment options, delivery and after-sales service with a score of 86 out of 100. Bing Lee came in second on 80 points, with Myer and Officeworks in equal third with 79 points.

Winning Group CEO, John Winning said the survey results demonstrate that the group provides an exceptional shopping experience from the moment someone lands on the website until well after the product is received.

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