Mitsubishi Electric rolls out service app

Designed for technicians.

Mitsubishi Electric Australia has launched the Service ME smartphone app for air conditioning and refrigeration service technicians. Service ME provides easy step guides that give quick solutions and helps technicians resolve issues out of hours.

The app includes product information, design and troubleshooting issues to eliminate the volume of physical documentation required for technicians when installing or servicing Mitsubishi Electric products. Users can access the newest, most current technical manuals as well as a decade-worth of information.

Previously, service technicians would need to access this information via CD ROM or USB but now, they can resolve issues via the Service ME Check Codes function.

Mitsubishi Electric Australia national service manager, Michael Smith said, “This is another step for Mitsubishi Electric Australia in regards to innovation and enabling service technicians, retailers and consumers with positive solutions. Ensuring that technicians have an efficient source of product information makes their job quicker and easier, which in turn makes our customers happy.”

The Service ME app is available on both Apple and Android devices and provides information and solutions on air conditioners, controls, refrigerators, freezers, air curtains and fans.

Mitsubishi Electric Australia also offers a number of free training programs designed for dealers, retailers, and installers who seek training in best installation procedures and practices.

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