Winning in customer satisfaction.
Kogan.com has been voted one of Australia’s favourite brands in a new survey of customer satisfaction by Canstar Blue, ahead of Karcher, Aldi, Hoover and De’Longhi, in the steam mop and portable air conditioning categories.
Kogan brand steam mops were voted the best overall, receiving five out of five stars across most categories, including reliability, value for money, ease of use, and overall satisfaction. Kogan also won the Most Satisfied Customers award. Kogan’s portable air conditioner range was also recognised as the best value for money. Kogan was the only brand to receive five stars for value for money, and did so across both categories.
Canstar Blue editor, Simon Downes said, “For brands to perform well in our customer reviews, they need to strike a good balance between product quality and a reasonable price, which is exactly what Kogan has been able to do.”
“Australians are savvy consumers and know if they’re getting a good deal or not. Price is not everything, but the feeling of getting good value for money from your purchases is hugely important to us all. Kogan has consistently rated highly with consumers in terms of value for money,” he added.
Kogan.com Founder and CEO, Ruslan Kogan commented, “Delighting our customers is our goal and it’s what makes us jump out of bed in the morning. There is no better feeling than to know that Australian shoppers have voted our products as the best.”
“We know shoppers these days have a lot of choice and it’s our job to work relentlessly to please our customer and stand out from the pack. Our entire team work very hard to create and deliver the best value products. Canstar do a great job at understanding how Australian consumers feel and what they want. For us, the vote of the Australian public is the most important vote of all,” he said.