New iPhone app to assist in retailer vs consumer disputes

By Keri Algar

SYDNEY, NSW: A new iPhone app has been developed by Consumer Affairs Victoria to help retailers and customers sort out consumer rights issues in-store.

The MyShopRights app is free and offers information about refunds, repairs and warranties in “clear and simple language”. Moreover, it helps explain retailer responsibilities under the new Australian Consumer Law, which came into effect on 1 January 2011.

Consumer Affairs Victoria said the app would be useful for preventing disputes between salespeople and customers.

“The app – the first of its kind in Australia – covers a range of issues, which can be the cause of arguments between salespeople and customers, including warranties, faulty goods, repairs and lay-bys,” said a spokesperson for Consumer Affairs Victoria.

The app is currently being developed for use in other smart phone platforms, such as Android and RIM's BlackBerry Sense.

iPhone users can download the app today from the Apple App store.

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