Cyber-shot recall will not affect retailers, says Sony

By Matthew Henry

SYDNEY: Sony has advised its Australian retailers that they will not have a significant part to play in the ongoing recall of 350,000 Cyber-shot digital cameras worldwide since the affected model is no longer sold at retail.

Sony issued an alert late last week warning consumers of a casing fault with its Cyber-shot DSC-T5 model, which was released in 2005.

In a statement to this week, a Sony Australia spokesperson said the company will try reach consumers directly.

“As this potential metal plating irregularity applies to Sony Cyber-shot DSC-T5 digital still cameras that are potentially already in the hands of consumers and out of the retail channel, this is a customer specific product notice communication,” said Sony Australia group manager – corporate communications and marketing, Jenny Geddes.

“We’d like to reiterate that this is a free replacement program if consumers have any concerns about their camera. To date, Sony Australia has not had any issues reported locally, but our customer care centre has been fully briefed to handle any enquires should they arise and Sony will happily replace the casing on affected cameras.”

Sony said the fault relates to the bottom metal plating of the DSC-T5, which has been reported to peel off or warp outwards on some batches.

The company has reportedly received around 40 complaints internationally of minor customer injuries such as cuts and abrasions due to buckled or loose bottom plate casing.

Only models with serial numbers ranging from 5385951 to 5452900 are affected.

Australian consumers with a defective DSC-T5 are advised to call Sony Australia directly on 1300 137 669 to arrange a free casing replacement.

Leave a Reply

Your email address will not be published. Required fields are marked *