By James Wells
SYDNEY: Canon Australia has issued a product advisory on a range of copier products that the company insists is not a recall, despite the risk of smoke emission or fire.
According to a statement posted on the company’s website, states that PC7, PC11, NP1010 and NP1020 copies manufactured and marketed between 1987 and 1998 may feature a potentially faulty connection. The fault relates to an internal power cord for the fixing unit heater on these models which occurred at the time of manufacture or during servicing.
The internal power cord features a ‘male’ and ‘female’ component which may cause problems if inserted incorrectly.
“The models in question may present a small risk of smoke emission or fire, when the products are used over an extended period of time,” the statement said.
“Despite no reported incidents taking place in the Oceania region, Canon’s commitment to customer satisfaction and safety is paramount. As a result, the company is taking steps to inform those customers who may be affected, and offering to undertake remedial measures if and where necessary.
”As the last shipment of these models was in 1998, Canon estimates that very few of the products in question are still in use by customers today.”
According to Canon Australia national PR manager, Andrew Giles, there is a very small chance of there being a problem with the products in the Australian market.
“We are contacting any consumers that have had a service on the machine.
“Safety is our number one priority. Please direct any consumers that come into retail stores to the toll free number (1800 804 095) or direct them to the website (www.canon.com.au). Anybody that has one of these machines – we would like them to give us a call as we would rather have a look over it and do the right thing.”