Edis Service Logistics is a spare parts supplier for the Kleenmaid Group and is currently also in voluntary administration. An ex employee of the company has spoke out against the Kleenmaid Group and its suspicious trading practices.

In an interview with Current.com.au the source claims Kleenmaid forced the independent repairer out of the game by making repairers service exclusively with Kleenmaid products.

“The independent repairers were shafted from any Kleenmaid work, and my job to sell spare parts to a market that had just been shafted by Kleenmaid became harder and harder,” he said.

Kleenmaid apparently took a directive that its products were to be a priority, news that all generic repairers were very angry at.

“As a spare parts sales person, my job was to ring Kleenmaid service agents and try to get them to buy Edis generic parts as well as genuine Kleenmaid spares,” he said. “With the introduction of Kleenmaid Service Partners the need to sell generics was no longer a priority.”

Like a lot of people in the industry, the source was confident that the business was in financial trouble well before the financial crisis.

“From my honest point of view, Kleenmaid’s down-fall started well before the financial crisis. Kleenmaid must have been in trouble at least 3 ½ years ago when the Young brothers attempted to sell off warranty and service work as franchisees,” he said.

The source also commented that he recently emailed Andrew Young in relation to buying out the Edis Company. He was met with a reply asking for his phone number, that is the extent of the deal so far.

Unlike most other Kleenmaid affiliates, the Edis business is still trading, despite being in voluntary administration.

According to Edis, the company is still trading but under the strict control of the administrators and customers can still purchase parts.

The only condition of the sales is that whilst in administration it cannot accept returns for credit or accept warranty claims. All orders must be prepaid before parts can be shipped and orders are also being taken for items not in stock.

It seems that the team at Edis are keen to keep the business going forward despite the recent collapse of Kleenmaid.