Bunnings Warehouse, JB Hi-Fi and Myer have been recognised in the annual Roy Morgan Customer Satisfaction Awards announced in late September.
Bunnings was awarded Hardware Store of the Year for a sixth consecutive year, while Myer won Department Store of the Year for an eighth straight year. Building on its victories in 2017, 2020 and 2021, JB Hi-Fi was named Furniture/Electrical Store of the Year. JB Hi-Fi also won the relatively new Major Furniture/Electrical Store of the Year for the third consecutive year.
JB Hi-Fi was also included in the top 10 overall winner list ‘Best of the Best’ Award in ninth spot on an average customer satisfaction rating of 93.5%.
Bunnings head of strategy & insights, Sarah-Jane Finlayson with Roy Morgan CEO, Michele Levine, accepting the Hardware Store of the Year Award.
Myer head of retail support, Cameron Alp with Roy Morgan CEO, Michele Levine, accepting the Department Store of the Year Award.
Roy Morgan CEO, Michele Levine congratulated all 15 businesses that won awards in the retail categories at the latest Annual Customer Satisfaction Awards.
“Now in its eleventh year, the Roy Morgan Customer Satisfaction Awards are about rewarding Australian businesses with the highest levels of customer satisfaction. Winners of the annual award have been capable of not only reaching high levels of satisfaction, but also being able to maintain those levels despite fierce competition from other companies within their category,” Levine said.
“The newest class of award winners in the retail categories have been at the forefront of dealing with the issue of cost-of-living amid high inflation and rising interest rates over the last year.
“As the country emerged from the pandemic restrictions during 2022, Australians went on an unprecedented spending spree which drove record retail sales and record profits for many retailers, but also led to new challenges as supply chains were tested like never before.”