Italian cooking appliance manufacturer, Glem Gas has confirmed that while the situation in Italy continues to evolve, the rate of new infections in the country is slowing and news from local hospitals and research centres is encouraging.
The company’s factory in Modena is temporarily closed in accordance with emergency measures introduced by Italian authorities to stop the spread of the virus but production will resume as soon as the conditions and authorities allow.
Glem Gas Australasia managing director, David Gilmore is pleased that the news from Europe indicates a shift to resumption of operations as soon as it is safe to do so, ensuring continued supply of Glem and Emilia products into the second half of the year.
“Over the past few weeks, our Italian head office has devoted its efforts to preparing to get back to business the minute the country returns to work. Despite some disruptions, there is efficient inventory to support current demand and all processable orders were shipped in time to mitigate a reduction in customer service as much as possible,” he told Appliance Retailer.
Gilmore confirmed the business is continuing to provide full operational support for all markets and partners via the remote systems already in place.
“Our back office, technical assistance and sales teams are providing continued support to our Australian retail partners during a difficult time for much of the industry. We are working on varied shifts, so we have full coverage in all business areas. Customer demands have changed, and we have shifted focus to answer all queries. People are cooking more than ever, and they are discovering a whole new world in their appliances,” he said.
“Our customer service team has been busy answering queries as home cooks start to experiment more during home isolation. The Emilia Glem test kitchen has been perfecting pizza dough, lasagne, cakes and breads using techniques passed onto us by the community. We have been learning as well along the journey.”
Glem Gas company president, Gabriele Guerzoni added, “Our thoughts at this time go to all those who, with a great sense of self-sacrifice and responsibility, have been working virtually non-stop for more than a month, and foremost in our mind, in particular, are the many frontline workers endeavouring to save lives and ensure that all those who are suffering can soon return home.”
Glem Gas has donated to the “MoCo19” university-hospital working group, coordinated by Professor Andrea Cossarizza of the University of Modena and Reggio Emilia; a team of more than 70 doctors and researchers working to develop the best treatments for current and future patients.