Appliances Online has been recognised at the 2023 National Retail Awards, taking home the ‘Large Online Retailer of the Year’ award, and has officially served 2.5 million unique customers nationwide.
Winning Group CEO and Appliances Online founder, John Winning said, “We’re delighted to have officially served 2.5 million unique customers nationwide and to be acknowledged as Large Online Retailer of the Year at the National Retail Awards.
“These milestones and awards demonstrate that through our unmatched legendary service of free next day delivery to 95% of the Australian population, free removal and recycling of your old products, 24/7 Australian customer support and our price match guarantee, that we are here to keep Australians home going when they need it most.
“Thank you to the entire team who go above and beyond, from our customer support team who are available 24/7, through to our delivery teams who provide legendary care.”
Appliances Online general manager, James Bartlett added, “Even though we have now served 2.5 million Australians over the past 18 years, we continue to listen to our customers’ needs and innovate the shopping experience.
“We recently launched same day delivery for our entire range, including big and bulky items such as whitegoods, mattresses and furniture, a first in the appliance industry, in Sydney, Melbourne and Brisbane metropolitan areas. This service ensures that we can provide customers with our legendary service within hours and when it’s needed the most, so that when a fridge breaks down, hundreds of dollars of food doesn’t go to waste.
“We strive to provide the best shopping experience in the world from the moment you land on our website, to well after you receive your product and we are proud to have one of the highest customer satisfaction scores, a Net Promoter Score, in the world for retail, of over 80. We also offer the industry’s only free removal and recycling program for old appliances, mattresses and packaging and the industry’s only efficient product rows to highlight and educate our customers on the environmental benefits of choosing water and energy efficient appliances.”