Appliances Online has received the 2023 Canstar Blue Award for Customer Satisfaction in the Electronic Retailer category for the second consecutive year.
Appliances Online scored the highest across Overall Satisfaction, Customer Service, Value for Money, Checkout Experience, Product Range and Store/Website Layout & Presentation.
Winning Group CEO, John Winning expressed his gratitude and pride in receiving the award. “We are incredibly honoured to receive the Canstar Blue Award for Customer Satisfaction in the Electronic Retailer category for the second year in a row, particularly as this is an award based on direct feedback from consumers.
“This recognition reflects our team’s hard work and dedication to go above and beyond for our customers, demonstrating that we are here to keep Australians home going when they need it most. It also underscores our long-term investment and commitment to our unmatched legendary service offering, which includes free next day delivery to 95% of the Australian population, 24/7 locally based customer support, free removal and recycling of old products, price match guarantee and our range of the world’s best appliances.”
Appliances Online general manager, James Bartlett said, “We are incredibly proud to win this award and we would like to thank the 2.5 million Australians, who have supported and shopped with us over the past 18 years.
“We continue to listen to our customers’ needs and innovate the shopping experience. We strive to provide the best shopping experience in the world from the moment you land on our website to well after you receive your product, and we are proud to have a Net Promoter Score of over 80. Appliances Online offers the industry’s only free removal and recycling program for old appliances, mattresses and packaging and efficient product rows, to highlight and educate our customers on the environmental benefits of choosing water and energy efficient appliances.
“We have also recently launched same day delivery for our entire range, a first for big and bulky items such as whitegoods, mattresses and furniture in Sydney, Melbourne and Brisbane metropolitan areas.”
Canstar Blue editor-in-chief, Christine Seib added, “Australians are smart shoppers when it comes to electronics; more than half research products online before buying, more than one-third visit multiple retailers before settling on a purchase and one-third are keen to haggle on the price.
“To keep these knowledgeable, price-conscious customers highly satisfied for two consecutive years, as Appliances Online has done, is no mean feat. Consumers found that Appliances Online offered great customer service, an easy-to-navigate website, a simple checkout experience, good value for money and the best overall satisfaction in what’s a highly competitive retail segment.”
Feature image: The Appliances Online team with Canstar Blue CEO, Megan Doyle (centre left) and Canstar Blue group manager, Megan Mantova (centre right) holding the 2022 and 2023 awards respectively.