New customers must wait until October.

Samsung Electronics Australia has confirmed replacement stock of the Galaxy Note7 smartphone will be available to customers in Australia from September 21, following the voluntary step to exchange or refund smartphones due to isolated battery cell issues.

Samsung Electronics Australia vice president IT and mobile, Richard Fink said, “We would like to thank our loyal customers for their patience, and apologise for the inconvenience.  We have been working hard to get the Galaxy Note7 back in the hands of our customers to continue to enjoy.”

“Our number one priority is the safety of our customers, which is why we have worked hard to provide new replacement Note7 devices as quickly as possible. We appreciate our customers’ continued support as we start to deliver this new stock to operators and retailers around the country from September 21,” Fink said.


Samsung Electronics Australia will resume sales of the new Note7 stock to new customers in early October.

A company statement read: “Consumers who were affected by the Galaxy Note7 issues, were and remain entitled to choose a new Galaxy Note7 (with a courtesy device provided until the arrival of replacement Galaxy Note7 stock) or a refund. They can approach either Samsung or their retailer/operator, depending upon their place of purchase.

“Customers who have elected a replacement Note7 will be contacted by their original place of purchase (be it Samsung or otherwise) from September 21 to coordinate the collection or delivery of their new device.

“Until a replacement device is provided, Samsung Australia reminds all customers who still have an affected Galaxy Note7 smartphone to back up their data, complete a factory reset to delete personal data, power down their device and return it to its place of purchase to seek remedy of their choice.”