Consumer-grade devices are increasingly being used in work situations where they may be easily damaged, according to a recent study from Samsung across Asia Pacific, with workers expecting their technology to keep up with new ways of work, without compromising on the technology experience.

“As we shift to new ways of working, staying connected is more critical than ever before and for Australian businesses, their operations and workforce evolve and become more technologically integrated,” Samsung director and head of B2B division for MX in SEAU, Rob Taylor told Appliance Retailer.

“Businesses are looking at new technology solutions to ensure their workers are equipped in the new world of work, without impacting productivity or efficiency.”

Samsung understands there is no one size fits all technology solution for Australian businesses. What a retailer may need differs from what other industries may require.

“Samsung advances mobile in retail by providing solutions that bring stores more insights and information, help businesses connect with customers in-store and online, and optimise financial performance,” Taylor said.

“That’s why our suite of enterprise solutions including the new Galaxy XCover7 and Galaxy Tab Active5 offer a fully customisable solution. Providing more flexibility for businesses, these two devices offer multiple functions within, allowing workers to utilise them from a phone or tablet to a scanner and payment terminal, all in one. Not only does this create a more efficient workflow, but also saves on the cost and inconvenience of having multiple devices for one job.”

Samsung works with many retailers in Australia looking to enhance customer and employee experience through digitisation. One example is a major retail chain that consolidated the use of four different devices to a single Samsung Galaxy S23 in store.

“In removing the need for a separate camera, document scanner, barcode scanner and payment terminal, and replacing with a single Samsung device, the retailer was able to reduce customer wait times, improve employee experience, reduce costs and streamline operations.”

The Galaxy XCover7 and Galaxy Tab Active5 introduce a new era of ruggedised devices for enterprise customers, designed to handle new ways of working and keep up with the needs of deskless and frontline workers.

“Both the Galaxy XCover7 and Galaxy Tab Active5 deliver greater mobility with 5G connectivity, keeping workers connected while on the go, upgraded mobile processor performance, and increased memory which provides a faster and more efficient workflow. Additionally, the XCover7 offers a new powerful rear camera, while the expanded display size and increased resolution make it easier to work on larger documents remotely,” Taylor said.

“In a first for Samsung’s ruggedised devices, Galaxy XCover7 and Galaxy Tab Active5 come with support for Samsung Knox Vault[1] to ensure safety and protect users’ security. Knox Vault helps protect the most critical data on these devices, like PIN codes, passwords and patterns.”

Samsung has a roadmap of new products and technologies that will benefit consumers and customers from all segments arriving in the market in the coming months.

“While we can’t provide specifics or talk about products that haven’t yet been announced, what I can say is that with the acceleration of AI technologies, we’re looking forward to expanding the integration of Galaxy AI,” Taylor concluded.

[1] Samsung Knox Suite is complimentary in the first year of purchase with a Galaxy XCover7 Enterprise Edition device and a 50% discount in the second year – Samsung Galaxy Enterprise Edition offer