Myer and Australia Post have inked a new three-year strategic partnership to further enhance Myer’s online customer experience.

Under the agreement, Australia Post will be the primary ecommerce fulfilment partner for Myer, covering the majority of Myer’s online orders. The partnership also includes Australia Post’s Metro Service which offers next-day delivery for Myer ecommerce customers in metro Melbourne, Sydney, Brisbane and the Gold Coast.

In addition to delivery direct to homes, the partnership provides over 4,700 collection points, including post offices and parcel lockers across Australia.

Australia Post executive general manager for parcel, post and ecommerce services, Gary Starr emphasised how the latest announcement builds on years of collaboration between the two companies.

“Myer is a valued and long-term partner of Australia Post, and the extension and expansion of our carrier services contract underscores our mutual commitment to delivering world-class service for Myer customers. This agreement will ensure that Myer ecommerce customers continue to benefit from both delivery speed and certainty when they shop online,” he said.

“Supporting our partners’ growth and helping them to unlock the full potential of their ecommerce business, through our extensive delivery network, sits at the heart of Australia Post and I look forward to continuing our support of the Myer business for another three years.”

Myer executive general manager of supply chain, Tony Carr highlighted that Australia Post shares Myer’s customer first approach.

“Our ongoing partnership with Australia Post as our ecommerce fulfilment partner is a key part of our Customer First Plan to operate our supply chain effectively and efficiently, in the best interest of our customers,” he said.

“Especially at this time of the year, we know there is nothing more important than getting products to our customers in the quickest and simplest way, and our partnership with Australia Post is ensuring both greater speed and more certainty when customers shop with us online. 

“Through Australia Post’s Metro service, customers have welcomed the speed of delivery of their online orders, especially in the lead up to Christmas, and we look forward to this service expanding to other locations across the country.”