Mitsubishi Heavy Industries Air Conditioners Australia (MHIAA) has received recognition from Canstar Blue, winning the Most Satisfied Customer award in the air conditioners category for the third consecutive year.
This win follows the company’s award as Australia’s Best Brand of Air Conditioners in 2021 by CHOICE for the fourth consecutive year.
Canstar Blue asked respondents – who have purchased an air conditioner within the last three years – to rate their experience with brands across six categories including: overall satisfaction, value for money, reliability, ease of use, functionality and features, noise while operating and connectivity.
MHIAA outperformed other brands across all six categories to be awarded the 2021 Most Satisfied Customer Award and was the only brand to receive a five-star rating for five out of the six categories.
The Canstar Blue results highlight that reliability is key to overall customer satisfaction which is a driver for MHIAA’s overall performance in Australia, according to managing director, Mr. Yuji Ito.
“At MHIAA, we are proud to bring a reliable and high performing product to the Australian market and as a company we remain committed to this promise and delivery throughout Australia. The Canstar Blue 2021 Most Satisfied Customer award is an exceptional honour for MHIAA as it has been awarded to us by the Australian consumer who has tried and tested our products,” he said.
MHIAA has become Australia’s most awarded brand of air conditioners in just over 20 years.
“While the MHIAA group and our parent company in Japan have over 300 years of excellence, the company itself has only been operating on this level for just over 20 years within Australia. To see the results of the Canstar Blue research and the response the Australian consumer has to our product is an incredible honour,” Mr Ito added.