Fisher & Paykel has welcomed Mark Pacey back into the business as general manager for global customer experience based in Sydney.

Pacey was with Fisher & Paykel for 15 years, most recently as chief operating officer, before leaving the company in July 2017 to join Snap printing design and later, leading medical technology brand, Stryker. In his new role, he leads the customer experience team.

In a statement shared with Appliance Retailer, Fisher & Paykel said: “Known for leading cross-functional teams through a supportive leadership style, Mark has a proven ability to motivate teams and individuals to achieve and exceed targets. He also holds an outstanding track record of initiating, implementing and leading transformation and growth strategies.”

Commenting on his appointment, Pacey said: “I am excited to return to Fisher & Paykel and be part of the journey to being the world’s most human-centred appliance brand. We believe that excellence in customer experience is a central contributor to our continued rise to global leadership in the kitchen segment.”