JB Hi-Fi CEO, Terry Smart has confirmed the imminent launch of an on-demand delivery solution which will see some products delivered in 90 minutes via the retailer’s partnership with Uber.
“This complements our existing next-day delivery through our dedicated network courier solutions. We also have standard delivery through Australia Post, one-hour click & collect and of course, the ability for customers to buy in store and take products home immediately,” Smart said.
“Customers want a choice when it comes to where they shop. They want the in-store experience and expertise, to be able to live chat with an experienced salesperson, or call and negotiate a deal, but delivery is the most vital part of the overall customer experience. We understand fast and flexible options are a must for our customers.”
JB Hi-Fi Group will also launch improved delivery options for The Good Guys which will focus on increasing certainty, transparency and choice.
“We will continue to develop our big and bulky home delivery centre (HDC) sites to improve product availability and the overall delivery experience. In FY23, our Brisbane and Perth centres will be relocated to larger facilities, and we will open another HDC in Newcastle.”