Leading air conditioning manufacturer, Daikin, has implemented Manhattan Associates’ Manhattan Scale warehouse management solution (WMS) at its new distribution centre at Warwick Farm in Sydney’s west.

Manhattan Scale serves as an all-encompassing automated warehouse solution to optimise manufacturing, fulfilment, and dispatch operations at Daikin Park – the largest air conditioning DC in Australia.

By offering end-to-end visibility and flexible control over DC operations, the new solution allows Daikin to better manage and expand operations to meet increasing growth.

“By upgrading the Daikin Park facility with Manhattan Scale, we are now able to take back full control of our operations by having better access to warehouse, transport and logistics and customer data,” Daikin head of supply chain management and IT for Australia and New Zealand, Michael Trad said.

“During a high-pressure time, this information has been extremely valuable. Having this kind of visibility allows us to make better business decisions to improve efficiencies and customer experiences.

“Since going live with the Manhattan system, we are able to track our products at every point throughout the supply chain. This enhancement has significantly boosted the level of information we can share with our delivery drivers and customers, so that they are kept informed about all aspects of their orders.”

Daikin recently consolidated six distribution centres into the new 33,000 square metre Daikin Park facility, making it a central hub to house raw materials, spare parts, finished goods and manufacturing supplies.

Manhattan Associates managing director of Australia and New Zealand, Raghav Sibal said, “The Manhattan Scale solution is able to plan out in advance how many pallets are going outbound, where they are being delivered and in what order, which allows Daikin to load its trucks much more effectively.

“By having access to real-time data, such as driver and delivery information, Daikin now has the ability to optimise the delivery journey and offer very precise delivery status information to its customers.”

Daikin made the decision to upgrade Daikin Park with the Manhattan solution as part of its business plan to move away from relying on a 3PL and bring in its WMS in-house.