When Covid-19 restrictions were first introduced by the Australian government in March, we contacted several retailers around the country to find out how it was affecting their business.
BSR Group CEO, Graeme Cunningham said despite disruptions to supply, it was business as usual with good sales growth as consumers prepared for the uncertain weeks ahead.
Camera House general manager, Paul Rogers expected the downturn in domestic and international travel, as well as a ban on large events and community gatherings, to negatively impact the digital imaging business for the foreseeable future.
Leading Edge Group general manager for retail, Charlie Davey expected trade to suffer from the economic impact of Covid-19 but appliance stores experienced increased demand across the board – most notably, chest freezers and bread makers – with books, DVDs and home entertainment packages also enjoying a lift in demand.
Rawsons Appliances sales director, Jon Pysing said with people cocooning at home, they may feel the need to create a better living environment by renovating the kitchen and alfresco areas. However, many people may have felt reluctant to spend due to the uncertainty of the situation.
Videopro director of buying, Scott Govenlock said customers were panic buying TVs to prepare for self-isolation, but his concern was if stores and warehouses were forced to close. In preparation, contactless delivery and contactless service were implemented.