After establishing Digital Trade Centre.

Leading Chinese cross-border e-commerce platform DHgate is set to introduce the future of cross-border e-commerce and importing to Australia with the launch of a Digital Trade Centre (DTC) in Melbourne. The launch coincides with the announcement of a strategic partnership with local wholesaler, KD Trading Australia to deliver smart home appliances, phone accessories and outdoor products to the market.

Integrating the entire ecosystem of cross-border e-commerce and importing into a comprehensive service centre with a physical location, DTC streamlines the process of bringing the world’s top brands to Australia.

DHgate founder and CEO, Diane Wang (pictured below) is excited to bring DHgate’s amazing service to Australia. “We are honoured to open our Oceanian Digital Trade Center in Australia, the heart of Oceania and look forward to sharing quality Chinese products and e-commerce expertise with the small-and-medium sized enterprises in the region.”

With a focus on integrating online and offline business models, DTC will address pain points for local retailers; facilitating improved communications with wholesalers for easier cross-border trade opportunities and minimising the impact of Australia’s isolated geographical location. DTC maintains a close relationship with Chinese suppliers ensuring an unmatchable after-sales service and easy product repairs, returns, refunds, exchanges, and trusted quality assurance guarantees.

DTC will provide buyers the flexibility of ordering from home through or instore at the 700 square metre showroom. The showroom affords buyers an unbeatable assurance on quality, with over ten-thousand products on hand for inspection, individuals can assess quality before purchase.

DHgate Digital Trade Centre in Melbourne

Buyers are also able to forge their own relationships and negotiate on flexible prices through the purpose built order stations that enable seamless, real time communication with the suppliers in China. Additionally, the order stations minimise the number of parties involved in product acquisition, overcoming an issue that continues to plague the segment, and in turn, helps keep DTC prices down.

DTC will also offer free training for buyers, including sales promotion, mobile device business operations, local product distribution through DHgate’s platform SocialShops, and other essential e-commerce skills. DTC showroom will be located at 19-23 McNaughton Road at the centre of Clayton, Victoria and will be open from 9am to 5pm.