Youth-focused telco brand, Boost Mobile has been recognised in Mozo’s annual 2021 People’s Choice Awards, winning the Most Recommended and Network Reliability categories of mobile plans.
The awards are based on consumer feedback with responses from almost 4,000 consumers in March 2021. People were asked to nominate the companies they use and rank them out of 10 in overall customer satisfaction, whether they would recommend them to others and service, as well product range, delivery service, friendliness and trust in select industries.
Boost Mobile competed against 47 other telco providers to be recognised as Most Recommended and delivered the biggest year-on-year increase in the category among the top 13 surveyed brands. This category highlights the companies that consumers would actively promote to family and friends based on their own experiences.
In the Network Reliability category, Boost Mobile again led in biggest year-on-year improvement against 2020 data.
Boost Mobile general manager, Jason Haynes said to be recognised with the two Mozo People’s Choice Awards validates how good its offers and services are for Australian consumers.
“Acknowledgement from your own customers is the most valuable recognition possible so these awards are particularly meaningful to everyone at Boost Mobile. Especially when you look at the hugely competitive nature of our industry and how passionate many consumers are about their network coverage and value in mobile phone plans,” he added.
Mozo expert judge, Peter Marshall said winning a Most Recommended award is a signpost that customers are deeply satisfied with the value and quality of household services.
“A win in this category shows Boost Mobile customers are more than happy with their mobile plans – and they’re sharing the good news. Boost’s second award win for Network Reliability is a cherry on top when it comes to how customers rate the surety of their mobile connection.”
Boost Mobile prepaid recharge offers are now available at Boost online and retail outlets including Australia Post, Big W, Coles, JB Hi-Fi, Kmart, Target, 7-Eleven and Woolworths.