With more than 200 delegates.

Over 200 delegates have returned from the recent Betta Home Living Conference in Japan, with content focusing on customer service in an increasingly competitive environment.

According to Betta Home Living chief executive officer, Graeme Cunningham, the conference held at the Hyatt Regency in Kyoto was a success as the group celebrated its achievement of growth over the last 12 months both in overall terms as well as on a like-for-like basis.

Throughout the conference and using the values from their Japanese location, delegates were delivered a number ‘Sayings from the Samurai’ which helped the delegates reflect on the importance of strategy and their responsibilities as an individual in business.

A number of high quality speakers presented at the conference including Canadian born Australian author, Catherine DeVrye who spoke about the importance of customer service and what consumer expect from retail organisations.

Sales expert David Penglase provided tips and strategies on how positivity and trust relationships impact on customer engagement and even in the modern retailing environment why people still buy from people.

Betta Home Living company director, Bob Ansett, who has been on the board of the franchisor for the last four years spoke about customer service and reflected on his former business Budget Car Rental which was recently recognised as winning a Reader’s Digest Service award.

The winner of store of the year was Betta Home Living Rockhampton with Gary Thomasson, his wife Carmel and son Chris accepting the award (pictured below).

Betta Home Living has confirmed it will hold its 2018 Conference in Sri Lanka.