German manufacturer Vorwerk, makers of Thermomix, has identified an application problem that may occur with certain recipes, which can lead to sudden and uncontrolled spillage of hot food and consequently cause scalding or burns.

“We have observed a few cases from the market in which a problem has arisen during the use of the Thermomix. In rare cases – partly also in connection with an overfilling of the mixing bowl – an application problem may occur with certain recipes,” Vorwerk said in a statement obtained by Appliance Retailer.

“On the Thermomix TM6, the standard, fixed measuring cup is designed so that sufficient steam from the mixing bowl can escape at the edges when cooking or simmering. However, during the cooking process or when following certain recipes, ingredients can float to the top, become compressed and prevent steam from escaping. Consequently, in extremely rare cases, increased pressure can build up in the mixing bowl during cooking or simmering.

“The likelihood of such an occurrence increases if the recommended filling level of the food is exceeded. This also applies in cases where a measuring cup of the TM6 that fits tightly in the lid is used at predecessor models,” the statement continued.

For cooking (simmering) at temperatures of 95°C or above, the simmering basket should be used instead of the TM6 measuring cup, as the TM6 measuring cup fits tightly in the lid. The simmering basket rests loosely on top, is steam-permeable, and prevents food spatter from the mixing bowl.

“This is a simple but necessary measure that will hardly affect the cooking experience but can prevent this potential problem from occurring,” the statement said.

The recipes available in ‘Guided Cooking’ have been adapted accordingly, in addition to a corresponding software update which displays the relevant information on the appliance.

Magimix MD responds to safety notice

Magimix Australia managing director, Wivina Chaneliere says the safety issue provides an opportunity for consumers to support local appliance retailers and purchase a thermocooker from a trusted brand such as Magimix.

“Magimix is a premium brand that builds machines to the highest standards with a 30-year motor warranty,” she said.

“Magimix has been selling food processors for over 50 years, and many machines are still operational today. Durability is our slogan: ‘Built better to last longer’ and we only partner with high end retail partners in Australia.

“The thermocooker market in Australia is growing as it helps households make cooking easier and replaces over 15 appliances in the kitchen, saving money in the long run on appliances and grocery bills, as it enables batch cooking and reduces waste of perishables.

“Magimix has over 650 4.8-star positive product reviews by consumers, and we are still a small family-owned business that started the Australian subsidiary in 2018, compared to Thermomix which has being selling for over 20 years in Australia. We continue to build our brand awareness steadily.”