Suppliers have thrown their support behind the inaugural Harvey Norman Major Domestic Appliance Expo which is now expected to become an annual floor staff training event.
Here are some of the reactions from suppliers at the event…
“There is no training event like this in the industry. We are using this Expo to spend time with the floorstaff – particularly the regional stores that we don’t have conversations with as frequently as the metro stores. We have introduced our new Diamond dishwashers under an agency system that will be coming to market shortly and we are using this opportunity to explain the features, benefits and patented technology. We don’t have Smeg dishwashers on every shop floor at Harvey Norman – so this is a good opportunity to educate the floor staff that can then go back to their proprietor and make a recommendation to include our product on the floor of their store.” – Smeg Australia, national channel manager, Mark Churcher
“It has been great to be a part of the Harvey Norman Major Domestic Appliance Expo. Product training on Mitsubishi Electric products equips Harvey Norman staff to deliver expert advice, boost sales, and confidence on the retail floor.” – Mitsubishi Electric marketing and communications manager, Hale Mehmet
“The Harvey Norman Training event has given LG a great opportunity to connect with all the key salespeople who are in front of our customers every day. This event not only gives us an opportunity to showcase the key benefits of our products but also can give us an insight into our customers, what they are asking for and what they look for in our brand and products directly from the shop floors. We value the opportunity greatly to continue to build stronger partnerships with the Harvey Norman family.” – LG sales director, Frank Malcaus
“This has been a great opportunity to demonstrate to the Harvey Norman floor staff our new freestanding dishwashers in stainless steel and black steel as well as our current laundry range.” – Asko national sales manager – retail, Josh Hall
“We have been able to present our brand to the Harvey Norman floor staff and explain the evolution of our products. We have received a lot of good feedback from the audience to our refrigeration range – quad door, French door and side by side as well as our dishwashers matching the refrigeration.” – Haier national key account manager – Harvey Norman, Jeff Punzalan
“This has been a great opportunity to speak with both experienced staff as well as new staff that have recently entered retailing for these categories. It has allowed us to discuss our technology and how artificial intelligence can be used to remotely update our products including the Bespoke AI washer and dryer and heat pump combo.” – Samsung national product specialist, Jacky Glading
