Statewide Appliance Spares will celebrate its 40th anniversary this year as the leading distributor and reseller of spare parts in Australia and New Zealand.
The Australian family-owned and operated business that began selling from the back of a van has now grown to become the pre-eminent supplier of spare parts to consumers and the trade representing over 90 brands and fulfils 130,000 orders annually in the local market from its office in Adelaide, employing 42 full time team members including 14 people in customer care.
“From our humble beginnings located in Adelaide’s CBD in 1985, Statewide Appliance Spares has grown into Australia’s most trusted distributor of appliance spare parts – offering the biggest range and shipping nationwide every day. Reaching 40 years is a milestone that reflects our commitment to innovation, customer service and strong partnerships with leading brands. We are proud of our journey and excited about the future,” said Statewide Appliance Spares CEO David Stretton.
“From our first day in 1985 to today, our mission has remained the same – making buying spares easy. Thank you to our local customers, suppliers and our incredible team for being part of this journey,” said Statewide Appliance Spares owner Paul Haysman
The company plans to celebrate its anniversary with a team event in September as well as promotional giveaways on social media including a major prize from Electrolux.
“Around 70 per cent of our business comes from regular retail customers and the remainder is from the trade. We can be contacted for a range of spares such as a TV remote control that has been eaten by the family dog, or replacement items for vacuum cleaners, washing machines, dryers and air conditioners as well as small appliances such as men’s shavers, air fryers, personal care, oral care and even breast pumps.”
The Statewide Appliance Spares story
“The original owner of the business was Barry Seaman, who started the family business selling appliance parts from the back of his van. He developed the business with his wife and siblings and then retired. It was at this time I joined the current owner of the business Paul Haysman to run the business 14 years ago,” David said.
“We began supplying spare parts for whitegoods or major appliances and quickly expanded into browngoods as they were known or consumer electronics.”
“One of the turning points for our business was becoming the exclusive national distributor for LG Electronics in 2005 – a milestone that has cemented our reputation in the industry.”
“Over the decades we have forged strong partnerships with global brands like LG, Electrolux, Bosch, Philips, Samsung and Miele ensuring our customers have access to high quality spare parts that they can trust, delivered promptly and efficiently.”
In 2002, the business created Statewide Appliance Distributors – which saw the company expand into commercial laundry and floor care solutions as well as repairs and servicing.
“Since then we have updated our website and phone systems. Over time the number of orders has steadily increased and we now do more online orders than over the phone utilising our customer care team with 14 team members that take enquiries using our freecall numbers in Australia and New Zealand.
“We have the one warehouse in Adelaide with around 6000 faster moving stock items. The remaining stock we order from suppliers and as we get these deliveries in, we then process the order and despatch them back out to the customer.”
“Most of the time we can despatch an order within 48 hours and we use both Australia Post and StarTrack. Our knowledgeable and experienced local team ensure our customers receive the best advice and support. Our commitment to excellence is reflected in our Google Customer rating of 4.9 out of 5 with feedback consistently praising our outstanding service, reliability and extensive product range.”
“Our customers have been integral to our success over the past 40 years. Whether it’s a homeowner tackling a DIY repair or a technician sourcing essential parts, we remain committed to providing quality parts, practical guidance and outstanding support every step of the way.”
“Statewide Appliance Spares started as a small local South Australian business and has grown into the number one go-to destination for appliance spares across Australia. While our roots remain strong, we’ve firmly positioned ourselves on a national scale – trusted by both trade and retail customers who rely on us for our dependability, high quality parts and service that consistently exceeds expectations. We remain top of mind across the industry and have invested significantly in our e-commence capabilities, offering a fast, comprehensive website that makes finding and buying spare parts easy.”
“Our commitment to sustainability drives everything we do – helping Australians repair rather than replace, saving money and reducing waste. “As we celebrate this milestone, we look forward to the future – continuing to deliver exceptional service, the biggest range of spare parts and the expertise our customers rely on.”
“From all of us at Statewide Appliance Spares, thank you for your support. Here’s to the next 40 years.” SPARE PARTS IMPROVE THE REPUTATION OF ELECTRICAL RETAILERS David believes businesses like Statewide Appliance Spares have become an important player in the market for improving the reputation of electrical retailers.”
“This is how we fit in – we help everybody and make everyone happy. We see ourselves as providing a meaningful support role for retail stores including JB Hi-Fi, Harvey Norman and The Good Guys.
“At the end of the day, the focus for an appliance retailer is to sell new equipment to consumers. What happens two years down the track after the warranty expires or the customer breaks the shelf in their fridge or the plate in their microwave or their remote control has been eaten by their dog?”
“The answer is that we fill that gap as a lot of stores just say ‘call these guys and they can sort it out’ – and we do. “Retailers don’t want to be mucking around with a $30 shelf for a refrigerator – so that is where we come in and we are happy to fix it up for them.”
“And the reason why this is important, is because when they have had their spare parts issue addressed quickly, it is that appliance retailer that they will go back to when they need a new product because they were looked after. This is how we fit in – we help everybody and make everyone happy.”
“We despatch approximately 600 parcels a day and we have three separate pick-ups from Australia Post. We have one location and process everything from Adelaide and it helps to be located near the Electrolux warehouse for their spare parts.”
“We have often received feedback in Sydney that they have received a part faster from us than from a local distributor in their own state. As a result we get very few negative reviews or poor responses from our customers.”
“Our customers count on us year after year to keep their appliances running smoothly. In South Australia, we offer onsite repairs for domestic customers and a mobile van service for commercial clients to help make appliance care easily accessible.”
“We also empower customers through our online advice hub, featuring DIY repair guides, blog posts and how-to videos, making appliance repairs accessible to everyone. By encouraging repairs over replacements, we help customers reduce waste, save money and extend the life of their appliances.”
“At Statewide Appliance Spares, innovation drives everything we do. Our market-leading website ensures customers can easily find and order the right spare parts for their appliances, with real-time stock updates as well as seamless and secure transactions. “Inside our state of the at warehouse, every part is barcoded for accurate inventory management, ensuring swift identification, efficient processing and fast dispatch. Our strong partnerships with trusted delivery services enable reliable daily shipments across Australia and New Zealand.”