Opinion

Expectations are high for technology today but they are nothing on what was expected shortly after World War II…

Australia’s big name retailers are jumping on the digital bandwagon in a big way. Traditionally, bricks and mortar players were scared of the big bad internet eating away at their profits. But this is changing. Most, if not all, major players have now adopted some kind of digital or ecommerce strategy.

UnderCurrent often hears the old school industry types whinging that ‘they don’t make ’em like that anymore’…

For laundry appliance suppliers, keeping their brand top of mind during the long purchase cycle can be difficult. In this guest post, branding expert Dan Ratner looks at how Samsung, Miele, Bosch and Whirlpool are overcoming this challenge.

A travelling salesman that inexplicably transforms into a cockroach, a bank manager arrested and tried for a crime that is never revealed and an inquiry into major technology companies avoiding tax to the Australian government. These are the narratives for which the adjective Kafkaesque was divined.

It was a wet and windy day in Sydney when Samsung corralled the Australian technology media to Quay, Australia’s #2 restaurant according to Gault & Milleu, to officially launch the Galaxy S6 and the S6 Edge smartphones.

While most retailers now understand the importance of having an omnichannel strategy to stay competitive in today’s demanding retail environment, many are still struggling to manage their operations efficiently and effectively.

For our final installment in the series, we look at back at one of Bob’s areas of expertise: dealing with unhappy customers.

To honour Bob Johnson’s incredible contribution to the industry in general and our publication specifically, this week we will be presenting a special series called The Best of Bob. In today’s edition, Bob imparts some of his knowledge on this mystical art of merchandising.

To honour Bob Johnson’s incredible contribution to the industry in general and our publication specifically, this week we will be presenting a special series called The Best of Bob. Today, we look at ways retailers can differentiate their store from their competitors.