Originals and replacements.

In conjunction with relevant regulatory bodies, Samsung Electronics is currently investigating the recently reported cases involving the Galaxy Note7.

A statement from Samsung Australia provided to Appliance Retailer read, “As a precautionary measure, we recommend that customers power down their Note 7 device and take advantage of the remedies available whilst these investigations are taking place.”


“Customers in Australia who have a Galaxy Note7, both an original device purchased before 5 September, 2016 or a new replacement device, should power down their phone and contact their original place of purchase.

“Samsung Australia is working with all its partners to ensure all customers can receive an exchange – including a Galaxy S7 or S7 edge – or full refund for their Galaxy Note7,” the statement continued.

“Before returning their Galaxy Note7, customers should back-up their data, complete a factory reset to delete personal information and power down their device.

“We sincerely regret the inconvenience caused to our Australian customers and thank them for their patience,” it concluded.