Following backlash from The Australian Competition and Consumer Commission (ACCC) last week, Samsung has released a statement in relation to its current washing machine recall, confirming that “where a consumer indicates that they are dissatisfied with the re-work of their affected unit, the company will replace or refund the customer’s unit.”
The statement read, “Samsung Electronics Australia takes its obligations under the Australian Consumer Law seriously and complies with those obligations at all times. To this end, where a unit has experienced a major failure, Samsung provides consumers with the remedies to which they are entitled including a refund, replacement or re-work.”
“Samsung continues to work constructively with the Australian Competition and Consumer Commission and the NSW Fair Trading in relation to this recall,” the statement continued.
Samsung urges consumers who may be impacted by the recall to visit its dedicated website www.samsung.com/au/washingmachinerecall or call its toll-free product safety hotline on 1800 239 655.
The following models are impacted: