In the seventh episode of the Appliance Retailer Podcast, we speak to Brian Walker, CEO and founder of Retail Doctor Group about his key observations of the retail industry including the increasing value of data and rise of mobile and social media commerce.

He also discusses his predictions for the future and why virtual reality, artificial intelligence and augmented reality will be an integral part of the shopping journey.

Brian then shares his advice for creating an omnichannel business model that can stand the test of time with the right infrastructure.