Myer has signed a multi-year agreement with Australia Post to become its ecommerce fulfilment partner as online sales accelerate during COVID-19.
The Third-Party Logistics (3PL) arrangement underpins the next stage of growth in Myer’s online business to further strengthen the fulfilment capacity and improve efficiency, delivering benefits to Myer customers and providing significant cost savings.
The partnership with Australia Post will also provide extra capacity to support online growth with more than 90,000 products to be housed at the 26,000 square metre Australia Post facility in Tullamarine, Victoria.
The agreement, which covers an initial three-year period with a two-year extension, will commence from September 2020. The arrangements will supplement Myer’s existing online operations, which operate via its stores and distribution centres and includes Click & Collect and home delivery options.
Myer CEO John King said the partnership with Australia Post represents an important next step in the Customer First plan to deliver products to customers in the quickest and most effective way.
“Australia Post is one of the most trusted organisations in the country, and they share our customer first approach, which will ensure we continue to provide a leading online experience for our customers,” he said.
Australia Post Group CEO and managing director, Christine Holgate commented, “It’s exciting that two trusted and historic organisations are coming together during this challenging time, with one simple aim: to support and serve Australians with their online shopping orders.
“We are delighted Myer is partnering with Australia Post to become its eCommerce fulfilment partner, building on the strength and relationship both organisations have shared in the delivery of parcels over many years.
“We are confident through this partnership, that our supply chain and logistics and warehousing solutions provided through Australia Post’s Fulfilio service, as well as our trusted Australia Post retail network, will further support Myer’s online shopping boom and assist to get customer orders out as quickly and conveniently as possible.”