Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) has been rated the Best Split System Air Conditioner Brand in the 2022 Finder Awards. It is the second year in a row that MHIAA has been awarded the accolade.
The 2021/22 Finder Customer satisfaction awards recognises brand sentient from customer feedback on different retail product categories. Working with leading data, insights, and consulting company Dynata, Finder has polled nearly 20,000 Australians to rate brands across over 200 categories.
As part of their independent review, customers were asked about a range of products purchased in the last three months to three years, and their level of satisfaction across pillars including features and functions, heating and cooling performance, quietness and value for money.
In the 2022 review, MHIAA outperformed all other brands with an overall rating of 4.5 out of 5 and a 100% recommendation rating. MHIAA also outperformed other brands in the categories of features and functions and heating and cooling performance with an outstanding rating of 4.7 out of 5 in each category. Similarly in terms of quietness and value for money, MHIAA was also rated highly with respective ratings of 4.4 and 4.5 out of 5 in each category.
MHIAA managing director, Mr. Yuji Ito highlights that this acknowledgement of merit from the Australian customer for the second year in a row is a significant honour and representation to the company’s dedication to bringing the best products to the Australian market.
“At MHIAA we pride ourselves on engineering, developing and delivering excellent products to the Australian consumers. This acknowledgment by the Australian consumer is one that we are extremely honoured to receive as it has been voted by and awarded from the individuals and families who have used our product in their homes and everyday lives,” Mr Ito said.
“As a company, we continue to strive to be the Experts in Air in Australia by delivering and meeting the consumer expectations and needs with high value products such as air conditioners. For us at MHIAA an air conditioner is an investment for many consumers and to be awarded this exceptional honour by the Australian consumer is a wonderful testament to our promise to the consumer.”
This award follows MHIAA being awarded the Best Brand of Air Conditioners by leading consumer advocacy group, CHOICE for four years in a row, along with having Australia’s Most Satisfied Customer for three years in a row by Canstar.