LG is recalling 15 models in its smart TV range manufactured between February 2016 and September 2019 due to risk of serious injury or electric shock.
The x-capacitors in the power board can deteriorate and may fail unsafely at the rear of the TV which can cause a flame and emit smoke. In circumstances where there is a flame or smoke being emitted, consumers are asked to not use any liquid to extinguish as this poses the risk of electric shock and serious injury. Immediately leave the vicinity of the TV and turn the main power to the property off.
Affected models include those manufactured in 2016 (65E6, 65G6 and 77G6), 2017 (65B7, 65C7, 65E7, 65G7, 65W7 and 77W7), 2018 (65W8, 77C8 and 77W8) and 2019 (65W9, 77C9 and 77W9).
Consumers with affected TVs should contact LG Electronics Australia on 1800 643 156 to arrange a technician to replace the power board free of charge or in the case of irreparable damage, replacement of the TV free of charge.
The LG TVs were sold nationally through Harvey Norman, The Good Guys, JB Hi-Fi, Bing Lee, Betta and Narta.
In response to the recall, LG Electronics Australia supplied the following comment to Appliance Retailer: “As soon as LG Electronics became aware of the issue, we conducted a thorough investigation into the affected models. Before announcing the recall, we rolled out a preventative campaign since April 2021 encouraging consumers to contact us to service their TV.
“LG Electronics Australia is now conducting a voluntary recall encouraging remaining customers to contact us to replace the power board in selected television models manufactured between February 2016 and September 2019 to prevent a possible issue whereby the power board could overheat and fail.
“The recall involves the replacement of the power board to avoid a potential issue in the future and ensure greater reliability. We are confident that the replacement of the power board will avoid the problem occurring.
“The issue is isolated to one component and other parts of the television are not affected. LG Electronics Australia is committed to producing the highest quality products and customer experiences.
“As LG Electronics uses fire retardant materials that meet international safety standards for TV products, any overheating is extremely unlikely to lead to fire but could in extreme cases pose a potential electrical or smoke hazard. We encourage all LG TV owners of affected models to contact us and arrange a replacement power board to prevent the issue.”