Fujitsu General Australia has won the Best Appliance Brands award for 2023, scoring a high customer satisfaction rating for product quality and customer service.

Fujitsu General was recognised by for its high-level results, where it features a ranking above four out of five in both product quality and customer service.

The award is a testament to the hard work in supporting Fujitsu customers and ensure they feel connected to their air conditioning provider, according to Fujitsu General Australia head of customer experience, Paulene Low.

“We take great pride in the fact that our approach to business focuses on the people we serve as much as the products we provide. Australia is a land where air conditioning is more of a necessity than a luxury, so it is vital that we in the HVAC sector ensure that customers have a convenient, supportive, seamless and overall positive experience every time,” she said.

“Our outstanding result is in no small part thanks to our technicians and customer support teams who work hard every day to ensure our commitment to customers is not just a mission statement but a tangible promise.”

The award process in 2022 included more than 73,000 eligible nominations, in which 610 products and services across over 330 categories were selected as winners for 2023.

“Our reviews have largely highlighted reliable, professional and prompt service. This feedback is a clear indication of what matters to customers, and what Fujitsu needs to maintain as a key priority. We will also use this award as a motivator to ensure our products remain some of the best available on the market,” Low added.