By Claire Reilly
SYDNEY, NSW: TEAC has today announced that it has appointed AWA Limited as a national service delivery partner in Australia.
The role, which AWA began earlier in the month, encompasses field and warranty repairs, spare parts sales and management, and responsibility for TEAC’s customer call care management, a TEAC spokesperson reported. With offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Newcastle, and a network of over 700 regional locations, AWA is well-placed to offer support for TEAC’s customers nationwide.
The spokesperson said that outsourcing repairs, parts and customer service would allow the company “to focus on bringing the best in value-for-money products to customers, confident that its service needs are in the best of hand.”
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TEAC’s CEO James Phoon said the relationship represented a positive step forward for the brand.
“Our partnership with AWA assists us to present our brand in a manner that reflects our professionalism,” said Phoon. “AWA’s impressive Australia-wide service network and flexible solutions, give us at TEAC great confidence in broadening our capabilities and efficiencies with our service delivery.”
Offering a response to the announcement was Managing Director of AWA, Mark Rainbird.
“We are very happy to include TEAC as an AWA service customer. AWA services many of the top consumer electronic brands in Australia such as Panasonic, NEC, and now another leading provider in TEAC.”