By Claire Reilly
SYDNEY, NSW: HTC yesterday announced a glitch in its smartphone software that occurs when users transfer data from BlackBerry smartphones to an HTC device in Australia and New Zealand. The error can cause all SMS messages from the BlackBerry to be re-sent to their original recipients.
“The issue occurs when copying data from a BlackBerry to HTC devices only,” said an HTC spokesperson. “For clarity, messages are not sent to anyone who didn’t originally receive them.
“HTC is working to resolve this issue as a matter of urgency. Currently, we are developing, testing and introducing a software update. We will continue to update customers on our progress on a regular basis until this has been resolved. We have already instigated additional quality control steps for software integration.
“We are committed to ensuring excellent quality and user experiences for all our customers, and we regret any inconvenience caused. HTC customers will be notified via their devices that a software update is available and be advised to update when prompted,” said the spokesperson.
HTC has advised that customers with concerns should contact HTC Customer Service on 1300 482 482.
UPDATE: HTC has advised the issue only arises in the following circumstances:
"1. The user is transferring data from a BlackBerry device, and 2. During the HTC device setup, the user elects to use the Transfer Data application, and 3. The user elects to transfer all SMS messages."
HTC also advised that the glitch affects the following handsets: Incredible S, Desire S, Wildfire S, Desire Z and Wildfire in Australia, and the HTC Wildfire S in New Zealand.
It does not affect the Sensation, ChaCha, Salsa, Desire HD, Desire, HD7, Trophy, Legend or Aria devices.