Amazon Australia has opened its doors to the public for the first time, offering free in-person tours of its robotics fulfilment centre in Western Sydney.

In-person tours are available to people six years old and over and will run four days a week at the Kemps Creek Fulfilment Centre – the largest warehouse ever built in Australia holding up to 20 million smaller items.

Led by an expert guide, visitors will go behind the scenes to see how the products are stored, see some of the 2,000+ robotic drives in action and meet a few of the 1,500 people who help pick, pack and ship Amazon orders around Australia.

The introduction of in-person tours follows the successful launch of live virtual tours in August 2022, with over 4,000 people signing up for the online experience so far. Those not in Sydney can still join virtual tours twice a week on Mondays and Fridays and will get a look at the Sydney fulfilment centre, as well as crossing live to sites in the United States, United Kingdom, Germany and Italy.

“Tours provide customers with an opportunity to learn how their orders are fulfilled and meet some of the team who make it happen,” Amazon Australia director of operations, Mindy Espidio-Garcia said.

“Australians who joined virtual tours said they found the tours insightful and had a deeper appreciation of what happens behinds the scenes of their orders. We’re excited to be able to open our doors and welcome our local community to visit in person to see some of the technology and people who make it all happen. For our talented workforce, we’re excited to give their local community a glimpse of how the magic happens.”

The Tour Guide based at Amazon’s Sydney robotics fulfilment centre and Kemps Creek local, Joshua Dawe is looking forward to hosting not only members of the public, but also his five children on a tour of Amazon Australia’s largest site.

“I can’t wait to give Australians the chance to experience our site in person. I think they will be blown away by the sheer size of the building and enjoy the chance to see how the robotics and our people work together to get their orders processed quickly.”

In-person tours will operate four days a week in Kemps Creek and run for 60 to 90 minutes from 1:15pm on Mondays and Fridays, and 11:30am on Tuesdays and Thursdays – registration is essential. Tours will operate in groups of 15, with kids from the age of six being able to attend with an adult.

Feature image: Amazon tour guide, Joshua Dawe leading a tour group including the families of Amazon staff members around the Amazon BWU2 facility at Kemps Creek in Western Sydney.