Amazon Australia announced an extended returns window with label-free returns thanks to Australia Post and ParcelPoint, as it shared its holiday order cut-off dates.

Amazon estimates that this year Australians in metro cities will be able to place orders for eligible items the week of Christmas and have them delivered in time. Prime members in Sydney, Melbourne, Brisbane, Adelaide, Gold Coast, Sunshine Coast, Canberra, Newcastle and Wollongong can shop select last-minute gifts with free delivery up to Friday 23 December to receive them in time for Christmas.

Non-Prime customers in metro cities (excluding Perth) can order eligible items up to Wednesday 21 December to receive them in time for Christmas or select a paid delivery option for faster delivery where available.

Cut-off dates vary depending on the item, shipping location and Amazon’s network capacity, with expected delivery dates shown at check out. New customers in Australia can try Prime at with a 30-day free trial. Renews at AU$6.99 a month or AU$59 a year, cancel anytime.

It’s also easier for customers wanting to return an Amazon order with label-free drop-off service available at 4,330 Australia Post post offices, as well as 1,020 ParcelPoint return locations. Amazon Australia also has an extended returns window for the holiday season, with eligible items purchased between 1 November and 31 December able to be returned until 31 January 2023. 

Amazon Australia director of operations, Mindy Espidio-Garcia said, “We’ve continued to invest in our delivery network across Australia this year to provide a better delivery experience for customers. Our goal is to provide hassle-free holiday shipping and returns experience so they can shop with confidence, especially when buying gifts.

“While customers can shop now to take advantage of incredible deals, this year we are pleased to offer most Australians the ability to purchase and receive gifts with us through the week of Christmas. However, the golden rule is to always confirm the estimated delivery date for your order before you check out as this is the date you can expect your package to arrive.”