Winning Group launches industry first training program

Designed to achieve company mission.

Winning Group will open a world-class purpose-built training facility and industry first training program – the Winning Academy – on November 18 in Rosehill in Sydney’s west.

The program, led by national training and product expert, Matthew Ahern and learning, education and development manager, Chris Tan, will focus on technical competencies and soft skills to encourage best practice for customer service and certify Winning Group team members, including product experts, customer service teams, delivery teams and installation teams.

The facility incorporates multiple environments that simulate stores, customer home environments and technical installation spaces. There will be basic introductory courses through to masters-level certifications, all of which combine class-based theory, practical hands-on training and in-field coaching.

Winning Group CEO, John Winning said the Winning Academy training facility and program has been developed to assist the Winning Group team achieve the company’s mission of providing the best shopping experience in the world.

“The Academy is accessible to all team members, providing them with a certified training course, which will demonstrate that Winning Group team members are equipped with the best skills necessary to provide exceptional customer service.

“This is a truly unique training approach, something which we anticipate will become the benchmark for retail services and logistics training nationwide.”

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