Online electronics store breaches ACL

Consumer complaints climb.

NSW Fair Trading is investigating appropriate enforcement action against online electronics store Android Enjoyed after the company topped the Complaints Register for the fourth consecutive month.

The online tech and gadget store is owned by Hong Kong based Digital Marketing and Solutions that also operates another online retail store, Camera Sky, both the subject of complaints.

Android Enjoyed received 77 consumer complaints in May, almost matching the 78 received in April and up on the 50 received in March. Camera Sky received the second largest number with 31 complaints registered, down from 34 in April.

Most of the complaints against the two websites relate to the quality of goods sold, receiving payment without supplying the goods, and other alleged breaches of Australian Consumer Law.

NSW Minister for Better Regulation Matt Kean said the continued flow of complaints follows the public warning issued against the gadget store, which was renewed in April this year.

“I’ve ensured Fair Trading is investigating allegations of misconduct against Android Enjoyed, and its parent company, Digital Marketing and Solutions. I want to make sure businesses are putting consumers first,” the Minister said.

The May register also sees Apple and Kogan listed as the equal third most complained about company with 27 complaints each, followed by Ray White with 25, and Samsung Electronics and list newcomers Good Teeth each with 23 complaints.

NSW Fair Trading publishes its Complaints Register monthly, listing businesses that are the subject of 10 or more complaints to the agency in a single calendar month.


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