Why Dick Smith warranty will be honoured

For every product sold to date.

The Warranty Group, the exclusive provider of extended warranty services for Dick Smith, will honour all claims sold by Dick Smith across Australia and New Zealand. This includes claims sold before and after the chain went into receivership.

This decision covers all warranties ever sold, including some 135,000 extended warranties.

Hemaka-Perera

The Warranty Group, director of sales for Southeast Asia, Hemaka Perera (pictured), said, “We have made this decision because it is the right thing to do by our customers. The closure of Dick Smith retail stores is unfortunate and we want to give our loyal customers the peace of mind we promised when they chose to buy products from Dick Smith.”

The acquisition of Dick Smith’s online business by Kogan does not impact The Warranty Group, as all extended warranties were sold prior to the acquisition.

“In difficult times, it is important that The Warranty Group does everything it can to inspire market confidence and provide comfort to consumers who put their trust in retailers,” Perera said.

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