Federal Court dismisses case against floorcare supplier Lux Distributors

By Patrick Avenell

The Federal Court has today dismissed the ACCC's case of unconscionable conduct against floorcare supplier Lux Distributors. Lux had been accused of pressuring elderly customers to buy vacuum cleaners priced at up to $2,280.

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Here is how Current.com.au originally reported the case:

In a matter filed in the Federal Court, the ACCC will allege that door-to-door representatives of Lux Distributors preyed on elderly customers, pressuring them into purchasing machines worth more than $2,000.

“It is alleged that a Lux sales representative called upon each consumer under the premise of a free vacuum cleaner maintenance check,” said an ACCC spokesperson in a statement.

“The consumers, some of whom were aged over 90, were then allegedly subjected to unfair and pressuring sales tactics to induce them into purchasing a vacuum cleaner for a price of up to $2280.”

The ACCC is seeking declarations, injunctions, pecuniary penalties, implementation of a trade practices compliance program and costs.

ACCC chairman Rod Sims did not rule out an appeal.

“The ACCC will carefully consider the judgment,” he said.

“Unconscionable conduct continues to be an area of priority for the ACCC and it will continue to take enforcement action where appropriate, with a particular focus on conduct involving vulnerable consumers."

Lux Distributors has not returned Current.com.au calls for comment.

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