By Patrick Avenell
BSH Home Appliances has today announced the recall of around 63,000 Bosch dishwashers manufactured between 2000 and 2006.
This recall does not require the dishwasher to be returned to the manufacturer; all that is needed is for a service technician to visit the home of affected units to replace a part in the dishwasher.
This repair will take approximated 45 minutes and can be arranged with seven working days of a consumer making contact with BSH Home Appliances via its dedicated hotline: 1300 369 744.
“Reflecting its commitment to safety and quality, BSH Group’s global quality and control processes have identified that some affected model dishwashers may potentially develop cracks in the printed circuit board within the control module,” said BSH Home Appliances.
“Depending upon individual operating circumstances, these cracks could potentially lead to melting of soldering material or, in an unlikely event, ignition of a fire in the dishwasher.”
BSH Home Appliances has identified 15 reported instances in Australia and is currently investigating two more failure reports.
“Not all instances involved the ignition of a fire in the dishwasher. Further, no injuries have been reported.”
Affected users are advised to cease using their dishwasher immediately and to unplug the appliance from the wall socket.
The following 20 models are affected:
SGI4335AU, SGI4345AU, SGI4347AU, SGI43A25AU, SGI43A45AU, SGI43A55AU, SGI4705AU, SGI4715AU, SGI53A55AU, SGS4332AU, SGS4352AU, SGS43A92AU, SGS43B22AU, SGS43B42AU, SGS4702AU, SGS4712AU, SGS5332AU, SGS53A52AU, SRI43A05AU, and SRS5302AU.
Users can identify their model number by using the following guide:
“BSH believes that the product issue only occurs while an affected model dishwasher is in use and only during the relatively short phase in the operating cycle when water is being heated to the required temperature.
“It also appears that unpredictable fluctuations in the Australian domestic power supply is a contributing factor.”
“The safety of consumers is our highest priority,” said BSH managing director Volker Thaens. “That is why we are conducting this repair action for affected model dishwashers even though they have been operating successfully in Australian homes for the last 6-to-12 years.”
BSH Home Appliances dedicated hotline — 1300 369 744 — is operating Monday to Friday from 9am to 5pm. There is also dedicated website: bosch-home.com.au/repair.