BSH Home Appliances recalls 63,000 Bosch dishwashers in Australia

By Patrick Avenell

BSH Home Appliances has today announced the recall of around 63,000 Bosch dishwashers manufactured between 2000 and 2006.

This recall does not require the dishwasher to be returned to the manufacturer; all that is needed is for a service technician to visit the home of affected units to replace a part in the dishwasher.

This repair will take approximated 45 minutes and can be arranged with seven working days of a consumer making contact with BSH Home Appliances via its dedicated hotline: 1300 369 744.

“Reflecting its commitment to safety and quality, BSH Group’s global quality and control processes have identified that some affected model dishwashers may potentially develop cracks in the printed circuit board within the control module,” said BSH Home Appliances.

“Depending upon individual operating circumstances, these cracks could potentially lead to melting of soldering material or, in an unlikely event, ignition of a fire in the dishwasher.”

BSH Home Appliances has identified 15 reported instances in Australia and is currently investigating two more failure reports.

“Not all instances involved the ignition of a fire in the dishwasher. Further, no injuries have been reported.”

Affected users are advised to cease using their dishwasher immediately and to unplug the appliance from the wall socket.

The following 20 models are affected:

SGI4335AU, SGI4345AU, SGI4347AU, SGI43A25AU, SGI43A45AU, SGI43A55AU, SGI4705AU, SGI4715AU, SGI53A55AU, SGS4332AU, SGS4352AU, SGS43A92AU, SGS43B22AU, SGS43B42AU, SGS4702AU, SGS4712AU, SGS5332AU, SGS53A52AU, SRI43A05AU, and SRS5302AU.

Users can identify their model number by using the following guide:

“BSH believes that the product issue only occurs while an affected model dishwasher is in use and only during the relatively short phase in the operating cycle when water is being heated to the required temperature.

“It also appears that unpredictable fluctuations in the Australian domestic power supply is a contributing factor.”

“The safety of consumers is our highest priority,” said BSH managing director Volker Thaens. “That is why we are conducting this repair action for affected model dishwashers even though they have been operating successfully in Australian homes for the last 6-to-12 years.”

BSH Home Appliances dedicated hotline — 1300 369 744 — is operating Monday to Friday from 9am to 5pm. There is also dedicated website: bosch-home.com.au/repair.

8 Responses to BSH Home Appliances recalls 63,000 Bosch dishwashers in Australia

  1. Wilfred Trudgian Tue 22 Apr 2014 at 3:59 pm #

    My Bosch dishwasher SMS50E32AU has failed showing an “E3” indication. I have a receipt showing purchase 25/03/2013. I believe the dishwasher is under warranty. How can I establish this and have repairs done? I am at Kenmore, Brisbane 4069.

  2. Gavin Aylward Sat 17 May 2014 at 6:49 am #

    Have dishwasher you were going to notify us about ser # SGI4435AU/17

    Contact mobile (redacted)

    Regards Gavin (redacted)

  3. PAUL GARVEN Wed 10 Sep 2014 at 5:26 pm #

    We have a dishwasher SG14335AU/30 . Is this recall still on? We live in New Zealand.

  4. PAUL GARVEN Wed 10 Sep 2014 at 5:29 pm #

    We have one of the recall models and live in NZ. Is this still on?

  5. patricia doherty Sun 23 Nov 2014 at 8:20 pm #

    My Bosch dishwasher model number SCS46M72AU/01 blew up in the middle of the night – could smell burning. It had not been in use for 2 days. It was only used about once a month. Has this been a problem for anyone else. Need to replace it but am not sure about trusting another Bosch model.

  6. Mary Dickens Wed 7 Jan 2015 at 1:30 pm #

    My Bosch Dishwasher is leaking grease or oil from the floor on the bottom left side. Model No. SMS63MO8AU.It is just 4 years old. When I phoned you, they mentioned another call was received the same week with the same complaint. Please reply.

  7. Jerry Griffiths Tue 31 Mar 2015 at 4:25 pm #

    Purchased house Aug 2014 fitted with Bosch SGS4072AU/36.As I switched it on recently,house safety switgh was activated.Now soap dispenser is not working.Are my problems linked to yout product recall?Jerry

    • Patrick Avenell Tue 31 Mar 2015 at 4:33 pm #

      Hi Jerry,

      We are not Bosch – we are an independent media site. You need to contact Bosch directly.

      Patrick Avenell
      Editor

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