By Claire Reilly
Bush Australia – marketers of the Bush, Grundig and iLuv brands in Australia – has taken on a new warranty service provider, after dropping former provider United Warranties last week.
The supplier joined big retailers Myer and Big W in ditching the embattled warranty provider, which has gone quiet amidst increased complaints from consumers and industry speculation that it is facing difficulties.
Bush Australia has since announced that Teleplan will handle all its warranty and repair work, effective from 18 June 2012.
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This arrangement is “part of a transition program put into place to deal with the difficulties being experienced with the incumbent,” according to the company.
“We apologise for the inconvenience this has caused our valued customers and have taken immediate steps to fast-track this change, in order to minimise all service and warranty disruptions,” said managing director of Bush Australia, Daniel Todd.
“We look forward to having the extensive Australian experience of a global company like Teleplan as part our business moving forward.
“Bush Australia is committed to honouring all outstanding warranty and service work and will be looking to make this transition as smooth as possible for its customers and retail partners.”
The company has also set up a new telephone number for all warranty and service: 1300 055 518.