Sony Australia to outsource after sales service from April 2012

By Patrick Avenell

Sony Australia has confirmed to Current.com.au that from April this year, its electronics division will outsource its service and support business to InfoTeam Oceania, a Sydney-based after sales service and logistics agency.

InfoTeam Oceania is already the service provider for Sony Computer Entertainment, which oversees Sony’s successful PlayStation business.

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“From 1 April 2012, Sony Australia will be delivering service and support to consumer AV/IT customers via a nationally centralised service partner, InfoTeam Oceania,” said a Sony Australia spokesperson.

“This company will leverage its extensive Sony knowledge and experience to provide new levels of service for our consumer AV/IT products.

“By managing our customers from a central base, Sony believes it will be able to provide customers with the most direct and effective service. 

“No matter where our customers live or how they want to deal with us, we will be able to offer them the support they need in a prompt and consistent way.”

This spokesperson also reported this move has not affected Sony Australia staff numbers.

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