By Chris Nicholls
SYDNEY: Electrolux has yet to receive 11,000 of the 25,000 dishwashers affected by its recent recall, due to data collation issues at some retailers.
“As of last Friday, we’ve got more than 50 per cent of the products identified, which in most of these cases is fairly good, but we’re not satisfied with that,” said Electrolux Home Products regulatory affairs manager, Ian Forte.
He said while Electrolux would continue chasing owners, some retail chains with individual store owners had not collated their data, which had not helped the process.
“While I won’t mention any retailer’s names, some retailers are in a better position to assist than others,” he said.
“Their databases are set up so they can respond more quickly. We’re working with one of the major retailers in particular, but it’s a long, involved process because of the way their stores are set up.”
“Some retailers have got consolidated databases that lend themselves to this kind of work, and we’re working with others who haven’t,” he said.
Forte said he hoped to have all the contact details by “the end of May”.
While there may be problems contacting all involved, Forte said Electrolux was “pleased we’ve been able to get out to most of the calls within a matter of days.”
He said while some customers may be disgruntled and some may have to wait longer than others due to physical location or circumstances, there “wasn’t a groundswell” of ill-will towards to the company.