Wins prestigious award.
Fisher & Paykel’s customer care team, which represents both the Fisher & Paykel and Haier brands in Australia, has won Domestic & General’s Total Excellence and Quality (TEQ) customer service award for its 24/7 customer care service.
Leading provider of warranty products and services, Domestic & General is the host of the annual awards which recognise excellence in customer care. In the 2017 annual independent survey of over 42,000 customers who had an engineer visit in the last 12 months, 92.54% rated Fisher & Paykel’s customer care team as excellent or good in the white goods manufacturers’ category.
Every year, Domestic & General sends out thousands of survey questionnaires to its customers after a successful intervention by a repair agent. The survey asks customers to score the service and presentation of the attending repair agent, as well as satisfaction ratings on all aspects of the repair service, from initial contact to completion.
Judged over a 12-month period, the award goes to the best agents who have not only produced the top results, but whose customers have recognised and appreciated their service.
Fisher & Paykel general manager for commercial and air conditioner sales, Tim Kirkup said, “The whole Fisher & Paykel customer care team is proud to be winners of this award – we see it as recognition of the hard work put in by our team to provide a first-class customer experience for those purchasing Fisher & Paykel and Haier products. We thank our customers for their support and the value they see in our service.”
Domestic & General Australia operations director, John Henry added, “Fisher & Paykel and Haier’s standards of professionalism, knowledge and courtesy are second to none, and are making a vital contribution to the ever increasing levels of consumer satisfaction within our industry.”